When you hire professional moves, you expect safe relocation of your valuables. You also want courteous service, honest pricing, and timely delivery.
Here’s the problem.
Not all residential movers are as serious about quality service as others. The good news is that you can make great strides in your search for dependable movers by asking the right questions. Below are some important questions to ask when consulting with prospective moving companies.
What are your relocation capabilities?
This is a great question for deciding whether the mover provides the services you need. The mover might mention their ability to relocate households locally or long-distance, discus their moving fleet and equipment, or mention their storage capabilities. If you have a specific need in mind, now is good time to bring that up as well.
How much experience do you have?
A well-established moving company is less likely to provide low-quality service. For one thing, a mover that has been around for a while probably knows what they are doing, and you can bet that their success is hinged on conducting many moves in a dependable fashion.
What will you do to protect my items during the move?
This question should be easy for any reliable mover to answer. They might mention use of strong boxes and other packaging materials and procedures, padding and wrapping of furniture, and steps to protect your floors, doors, and walls. If you’re moving fragile or high-value items, you might ask about their custom crating options or whether they have a climate-controlled storage facility.
What happens if something is damaged or lost during the move?
You obviously want a mover that takes necessary precautions to prevent damaged or lost property, but you also want movers that are accountable should the worst happen. Most movers offer basic protection that provides reimbursement based on the weight of the item. For the best protection, you want comprehensive valuation protection that offers payment based on the replacement value of the items.
Can you tell me about your professional affiliations or awards?
If you’re still on the fence about hiring a mover, you can gain great insight into their level of professionalism by asking about their accolades of quality service. Some examples to look for include van line affiliation, accreditation with the Better Business Bureau, membership with the American Moving and Storage Association, and customer service awards.
Do you have customer reviews or testimonials that you’d like to share?
Trusted movers are usually more than happy to talk about their success stories or share customer testimonials and reviews. This eagerness is a good sign in itself, as are the words of those who experienced their relocation service firsthand.
Can you explain your pricing policy?
Avoid hidden fees or unfair prices by asking every prospective mover about their pricing policy. For example, do they offer free cost estimates and are these estimates binding or non-binding? You will also want to know the difference between calculating local moves verses long-distance moves, and now is the time to get clear on any additional charges you might face for special moving circumstances.
There you have it! It’s easy to go Online and hire a mover that seems to be reliable, but the only way to truly protect yourself is to talk with them yourself. If you’re hiring local or long-distance movers in the near future, contact us at SeaCure Moving to discuss everything you read about here. We look forward to chatting with you!
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